Can I start playing again after activating self-exclusion?

Yes, but not before your chosen period ends. Once a self-exclusion expires, you will need to actively request reactivation — it does not open automatically. This delay is intentional, giving you time to make a considered decision.

Can I lower my deposit limit immediately?

Yes, lowering your limit takes effect immediately. However, increasing it requires a 24-hour waiting period. This rule is intentional — to prevent impulsive limit increases.

Someone I know is struggling — can I activate self-exclusion on their behalf?

You can't do this directly, as the account holder's identity needs to be verified. However, you can reach out to us at support@bajeok.bet and we'll contact the person involved and take the necessary steps.

Will I get my funds back during self-exclusion?

Yes. If there is a balance in your account when self-exclusion is activated, it will be returned to your registered payment method after verification.

What is the difference between cooling-off and self-exclusion?

Cooling-off is a short-term break — typically 1 to 30 days — after which your account resumes automatically. Self-exclusion is a longer-term measure — from 6 months to 5 years — and requires you to actively reapply once the period ends.

bajeok | Responsible Gaming — Play Safe and Stay in Control

Our Tools

Bajeok's Responsible Gaming Safeguards

Six active measures to keep your gaming experience enjoyable at all times.

Set a Deposit Limit

Set a daily, weekly, or monthly deposit cap in advance. Once set, it takes effect immediately. To increase the limit, a 24-hour waiting period applies.

Session Time Limit

Set a time limit for how long you play in one sitting. When your session ends, you will be automatically logged out and prompted to take a break.

Cooling-Off Period

Need a short break for a few days? Use the cooling-off feature. During this period, no transactions can be made on your account. It reactivates automatically once the period ends.

Self-Exclusion

If you feel your play is getting out of control, you can lock your account completely for a set period. Options range from 6 months to 5 years. You will not be able to log in during this time.

Bet Limit Controls

Set a maximum amount you're willing to wager within a given period. This protects you from the temptation of placing a large impulsive bet.

Reality Check Reminder

Every 30, 60, or 90 minutes, a summary will appear on screen showing how long you've played and how much you've wagered — keeping you aware and in control.

Table of Contents

What Is Responsible Gaming
Warning Signs
Self-Assessment Questionnaire
How to Use the Tools
Advice for Family Members
Support & Next Steps

Section 01

What Is Responsible Gaming and Why It Matters

Responsible gaming means understanding your own capacity and boundaries, and enjoying betting as entertainment. At bajeok, we want every user to play with awareness — where the game brings joy, not stress.

Online betting is growing rapidly in Bangladesh. But along the way, some people find themselves becoming dependent on it without even realizing it. This can lead not only to financial difficulties, but also to problems within families and personal well-being.

Bajeok's responsible gaming program is built on a simple belief — a happy, healthy player is our best long-term partner. That's why we care about more than just profits; your wellbeing matters to us too.

The bottom line: Responsible gaming does not mean giving up betting. It means playing on your own terms, your own way, and enjoying it.

Responsible gaming tools are enabled by default on every Bajeok account. You can access them from your settings at any time — no reason required, no extra verification needed.

Section 02

Warning Signs of Problem Betting

People often do not realize when betting has crossed the line into a problem. Watch out for the following signs:

Financial Pressure

Betting with borrowed money or dipping into savings; using bill money or daily expenses for betting.

Chasing Losses

You're chasing losses by placing larger bets to try to "win it back."

Relationship Strain

Hiding your betting from family or friends; noticing your relationships starting to suffer.

Sleep & Health Issues

Betting keeps you up at night; you feel anxious or on edge.

If you notice even one of these signs in yourself, it is worth taking action now. Waiting can make things harder to manage.

Section 03

Self-Assessment — Ask Yourself

Answer the following questions honestly. If more than five of your answers are "Yes," consider reaching out for support.

After a loss, do you find yourself placing bigger bets to try to win it back?

Do you hide your betting habits from family or friends?

Have you tried to stop betting but found you couldn't?

Have you borrowed money or sold belongings to fund your betting?

Do thoughts about betting keep coming to mind even when you are not playing?

Do you feel irritable, restless, or down when you're not betting?

Are you prioritizing betting over work, family, or friendships?

Are you spending more time or money on betting than you planned?

Result Analysis: 1–2 Yes = Normal caution. 3–4 = Start setting limits. 5+ = Seek support and consider self-exclusion.

Section 04

How to Set Up Protection Tools

All of bajeok's responsible gaming tools are easily accessible from your account settings. Here's a step-by-step guide:

Log in to your accountClick on your profile icon in the top-right corner.

Go to the "Responsible Gaming" sectionLook for the "Responsible Gaming" option in the Settings menu.

Choose Your Preferred ToolDeposit limit, session time, bet limit, or self-exclusion — click whichever you need.

Set Your LimitsEnter the amount or duration and confirm. The change will take effect immediately.

You'll receive a confirmation emailOnce the setting is saved, a confirmation message will be sent to your registered email.

Self-exclusion may take a little longer to process since we verify it, but it takes effect within 6 hours. For urgent cases, contacting our support team directly will speed things up.

Section 05

Advice for Family & Loved Ones

If you think a family member or close friend is struggling with betting, the following tips may help:

Speak directly: Raise your concerns calmly, without anger or blame. Saying "I'm worried about you" goes a lot further than "You're ruining everything."
Do not cover their debts: Repeatedly bailing them out financially can make the problem worse. If you want to help, guide them toward professional support instead.
Get Help for Yourself Too: A loved one's betting problem affects your mental health too. Don't hesitate to seek support from a counsellor for your own wellbeing.
Accompany Them: Be there with them when they seek help. The first step is always the hardest.

Keep minors away from your account. Make it a habit to log out and always keep your password private.

Section 06

Support & Next Steps

Asking for help is not a sign of weakness — it takes courage. bajeok is always here for you.

If you feel professional support is needed, take the following steps:

bajeok Support: Email us at support@bajeok.bet or use Live Chat. Our team is available 24/7 and everything is kept strictly confidential.
Temporary Account Suspension: Activate cooling-off or self-exclusion at any time from your Settings.
Expert Advice: Speak with a mental health professional or a gambling addiction specialist.
Support Groups: Talk to people who have been through the same thing — you are not alone.

Keep in mind: Once you activate self-exclusion on bajeok, we will stop sending you promotional messages and any attempt to open a new account will be detected and blocked.

If you think there's room to improve our responsible gaming program, let us know. We're always listening and committed to doing better.

Responsible Gaming — The Complete Guide to Safe Betting at Bajeok